Last updated August 2025
1. Our commitment
Men’s Health Downunder WA (“we”, “our”, “us”) respects your right to privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains how we collect, use, disclose and store your personal information when you visit menshealthwa.com.au or purchase our products and services.
2. Patient privacy & confidentiality
Men’s Health Downunder WA is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. Any personal and medical information will be collected, used, and stored only for the purpose of providing you with safe, effective, and appropriate healthcare, as well as for related administrative and legal requirements. Your information is handled in accordance with applicable privacy laws and professional standards.
We will only share your information with relevant authorised healthcare professionals when there is explicit or direct consent related to your care or required by law. Your information is stored securely, and reasonable steps are taken to protect it from loss, misuse, unauthorised access, or disclosure. We will not use your information for any purpose without your explicit consent, unless permitted or required by law.
You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
3. What we collect
We only collect information reasonably necessary for our functions, including:
| Category | Examples |
|---|---|
| Contact details | Name, postal address, email, phone |
| Account & order data | Login credentials, order history, delivery instructions |
| Payment data | Cardholder name, masked card number, PayPal / Afterpay ID (processed by our payment gateway – we do not store full card numbers) |
| Health information (sensitive) | Information you volunteer regarding men’s health concerns for product advice or telehealth referrals |
| Device & usage data | IP address, browser type, pages viewed, cookies, analytics IDs |
| Marketing preferences | Newsletter opt-in, product review submissions |
4. How we collect it
- In-person, during a consultation or similar contact
- Online forms, checkout, live chat and email correspondence
- Phone or telehealth consultations with our pharmacists or clinicians
- Cookies, pixels and similar technologies (see Section 7)
- Third-party sources such as couriers updating delivery status or payment providers confirming a transaction.
5. Why we collect it
- For an accurate and thorough history, to aid treatment recommendations, counselling and relevant correspondence
- Fulfilling orders and processing payments
- Delivering digital downloads or booking clinical services
- Providing personalised product recommendations or follow-up care
- Handling returns, warranty claims and customer support
- Sending service messages (e.g. order confirmations) and – with your consent – marketing offers you can unsubscribe from at any time
- Maintaining site security, fraud prevention and legal compliance.
6. Disclosure
We never sell your data. We may share it only with:
- Service providers – payment processors, fulfilment warehouses, couriers, IT and marketing platforms under contract
- Healthcare professionals – with your explicit consent for referrals or treatment coordination
- Government agencies or regulators – where required by law or to prevent harm
- Overseas recipients – some suppliers or cloud hosts are located in the USA, EU or Asia. We take reasonable steps to ensure they handle information to Australian standards.
7. Storage & security
Data is stored on secure servers located in Australia and reputable offshore data centres with encryption at rest and in transit. Staff access is role-based and logged. In the unlikely event of a notifiable data breach we will comply with the Notifiable Data Breaches scheme.
8. Cookies & analytics
We use cookies and similar tools (e.g. Google Analytics, Meta Pixel, Shopify cookies) to remember cart contents, measure website traffic and tailor advertising. You can disable cookies in your browser, though site functionality may be limited.
9. Direct marketing
We may send product updates by email or SMS if you have opted in. You can unsubscribe at any time via the link in the message or by contacting us.
10. Access & correction
You may request a copy of the personal information we hold about you or ask us to correct it if inaccurate. Email neil@menshealthwa.com.au or write to the address below. We will respond within 30 days.
11. Data retention
We keep order records for at least seven years to comply with tax and health-sector record-keeping laws, then securely destroy or de-identify them.
12. Links to other sites
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
13. Children
Our products are marketed to adults. We do not knowingly collect personal information from anyone under 16.
14. Changes to this Policy
We may update this Policy from time to time. The revised version will be posted on this page with a new “Last updated” date.
15. Questions or complaints
Privacy Officer
Men's Health Downunder WA
Metropolitan Consulting
U6/1 Station St, Subiaco, WA 6008
E: neil@menshealthwa.com.au
P: 1300 MHDU WA (1300 6438 92)
If you are not satisfied with our response you may lodge a complaint with the Office of the Australian Information Commissioner: oaic.gov.au or 1300 363 992.
